transport arrangements

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Updated 18.05.2020

Dear customer,
Thank you for your order and the trust you have placed in us. In order to be able to guarantee that your booked trip runs as smoothly as possible, please note that the services of AGT Busvermietung & Touristik GmbH are provided assuming the following transport agreement.

1. house Rules
The driving staff, on behalf of the bus company, exercises the house rights throughout the entire journey. The instructions of the driving personnel, especially in the case of safety-relevant questions, must be followed.

2. Security & Luggage
Unless expressly agreed to the contrary, smoking is prohibited on board all buses for fire safety reasons.
Food may be carried and consumed unless otherwise contractually agreed, the driving personnel can consume alcoholic beverages
however, at your own discretion, to safeguard driving safety. Accruing garbage is to be kept in the garbage containers or bags provided for this purpose.
All passengers are obliged to stay in their seats while driving. This does not apply to visits to the on-board toilet and galley. Seat belts are compulsory in buses with seat belts.
As with the airplane, the storage space on the bus is limited. We ask that you do not use hard cases and recommend travel bags instead.

3. Damage & cleaning
The customer is liable for any damage to the furnishings of the buses caused by himself or by members of his travel group.
Before the start of the trip, any damage that is already visible and visible when you board the bus must be reported to the driving personnel in order to rule out an unjustified allocation of damage at the expense of the customer.
If the driver recognizes a particular risk to the journey, for example due to the already existing alcoholization of the passengers, a security deposit to be deposited in cash and with a receipt can be requested from the customer. In particularly serious cases, a journey can be canceled or canceled.
If the customer or a guest is part of the group, accidentally or deliberately soiling the bus / equipment beyond the usual conditions, we allow ourselves to charge cleaning costs on site or after the trip. The amount of the costs is measured depending on the cleaning effort and the degree of contamination, taking into account the consequences (e.g. failure for follow-up orders, reduction in quality due to odor formation, etc.).

4. Driver's rest and driving time regulation
We would like to point out that the bus driver has a driving time of 9-10 hours and a total shift time of 12-15 hours, which must not be exceeded. The subsequent rest period is 9-11 hours. If two bus drivers are used, the total shift time is 20 hours. The legal requirements are higher than the contract agreed between the customer and the service provider. Please note the need for a written agreement for an extended shift or a second driver if the above-mentioned operating time is not sufficient.

5. Termination of service provision
In the event of violation of the conditions of carriage and safety regulations set out in this transport agreement, the driver may, after unsuccessful issuing of a warning, terminate the provision of the service. The customer is not entitled to compensation if the contract is terminated through third parties.

6. Behavior in case of power failure
The provision of services under normal circumstances is guaranteed, but may be called into question due to force majeure and other external influences over which the bus company cannot influence.
In the event of a defect, the customer may only remedy the situation himself or terminate the trip in the event of a significant defect if he gives the organizer a reasonable period of time to remedy the situation. Contact is guaranteed by the emergency hotline that can be reached 24 hours a day. There is no deadline if the remedy is impossible or is refused by the organizer or if the immediate remedy or termination is required due to a particularly serious interest of the customer. In this case, the customer always undertakes to choose the cheapest type of remedy. In this case too, the bus company (AGT) must be consulted in advance. In principle, the drivers employed are not authorized to issue instructions in the event of a power failure.

7. Booking of additional services
Additional services that are not contractually booked, such as extra hours, extra kilometers, drinks and snacks, must be paid for against receipt from the driver, unless otherwise agreed in the contract of carriage (payment after the fact). The same applies to the provision of parking and toll fees.

8. Legal provisions
All buses used by the bus company have the necessary concessions for occasional or regular services. The drivers are legally obliged to adhere to the provisions of rest and driving times. These provide for maximum travel times and shift times, which the customer's travel program has to subordinate to for safety reasons.

Emergency hotline available 24 hours a day: 0177/81 15 780


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Terms and Conditions (GTC)

Read here about our Terms and Conditions (GTC)

AGT Busvermietung & Touristik GmbH
Hammerbrook street 94
20097 Hamburg
Registry Court: District Court Hamburg
Registration number: HRB 90912