Terms and Conditions (GTC)

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As of March 11, 2020

Dear customer,

We ask for your understanding that we present our general terms and conditions, which are part of our mutual contractual relationship and in the sense of mutual openness necessary.

1. Booking (package tours / transfers)

The booking is also carried out by the booker for all travel participants included in the booking, for whose contractual obligations the booker is responsible for his own obligations. The minimum age for participation in the package tours is 16 years without being accompanied by a legal guardian. For travelers who are not yet 18 years of age at the start of the trip and who are traveling without an adult, a written declaration of consent from their legal guardian is required. If the travel confirmation from the bus company deviates from the content of your registration, we have made a new offer that you can accept within the given period by express or conclusive declaration (payment of the travel price), provided that the necessary capacities are free at the time of acceptance.

2. Payment of the travel price, responsibility of the customer

2.1 Immediately after conclusion of the contract, a deposit of 25% of the total price must be paid, the minimum amount of a down payment is 150 Euro incl. VAT. The balance is due 28 days before departure. The total price is the sum of the down payment and the balance.
2.2 For bookings under 8 weeks until the start of the journey, the total price 28 days before the start of the journey must be paid. For short-term bookings within 28 days, the total price is due immediately.
2.3 For payments by credit card, additional processing fees will be charged to the customer.
2.4 If you do not pay the travel price on time, dunning fees may be incurred at your expense. In case of non-payment of the travel price before departure despite reminder with deadline, the travel / transport contract will be canceled with costs.
2.5 Cleaning costs are included in the prices offered. Costs for cleaning excessively contaminated vehicles and repairing self-inflicted damage must be paid separately.

3. Travel cancellation, performance and price changes

3.1 If the journey in consequence - at the conclusion of the contract unforeseeable - force majeure considerably more difficult, endangered or impaired, both the booker as well as we can terminate the contract. The legal consequences arise from the law.
3.2 We are entitled to change the agreed content of the travel contract only for legally permissible reasons. Changes or deviations of individual travel services from the agreed content of the travel contract, which are necessary after conclusion of the contract and which are not brought about by us, are only permissible, as far as these changes and deviations are not significant and do not affect the overall layout of the booked travel.
3.3 We are obliged to notify the customer of a permitted travel cancellation or substantial change to a significant travel service immediately after becoming aware of this.
3.4 Price changes are possible after the conclusion of the travel contract in the event of an increase in the transport costs or the levies for certain services, such as port or flight charges to the extent that the increase in transport costs or taxes for certain services per capita or seat on the travel price, if there are more than 4 months between receipt of the travel confirmation / invoice and the agreed date of travel. If this is the case, the customer will be informed immediately, but no later than 21 days before departure. Price increases thereafter are not permitted. In the event of a price increase of more than 5% of the travel price or in the event of a significant change in a substantial travel service, the customer may withdraw from the contract. The customer is obliged to assert these rights to us immediately upon receipt of the change notification. For this purpose, the written form is recommended.

4. Changes, rebooking and withdrawal by the customer

4.1 You can withdraw from the trip at any time before the start of the trip. For reasons of evidence, we recommend that you declare your withdrawal in writing.
After the booking has been made, the booking can be changed without a processing fee. Further changes are subject to a processing fee i. H. v. € 28,00 per transaction. We strongly recommend that you submit the desired contract changes in writing for evidence reasons. If this results in a change in service, additional costs may arise, the amount of which depends on the circumstances of the individual case and which must be borne by the customer. These will be communicated to the customer in writing after an intensive inspection by AGT Busvermietung & Touristik GmbH. The change can only be implemented if the customer also confirms the rebooking including additional costs in writing.
If the customer requests a rebooking of the appointment after the booking has been made, this must be communicated to AGT Busvermietung & Touristik GmbH in writing. In the event of a rebooking, the general cancellation conditions apply to the old date (see 4.4). However, these can differ or be omitted after an individual check. With regard to the new appointment, additional costs may arise, which must be borne by the customer. These will be communicated to the customer in writing after an intensive inspection by AGT Busvermietung & Touristik GmbH. The rebooking can only be implemented if the customer confirms the rebooking including additional costs in writing.
4.4 In the case of withdrawal, we can demand a flat-rate compensation, which is calculated according to the following percentages of the travel price. You are free to prove that no or less damage has occurred.

The cancellation costs at a glance:
Time d. Booking until 29. Day 15%
from 28. to 15. Day before departure 50%
from 14. to 07. Day before departure 75%
from 06. Day before departure 90%

(individual agreements for large volume bookings possible)

5. liability

5.1 Our liability is governed by statutory regulations.
5.2 The contractual liability of us as a bus company for damages that are not personal injury, is limited to twice the travel price, as soon as a damage was neither intentional nor grossly negligent caused or solely based on the fact that for the resulting damage alone one of us employed service providers is responsible , Liability or exclusionary statutory provisions based on international conventions and which a service provider appointed by us may invoke are also in our favor.
5.3 For damage claims from tort, which are not based on intent or gross negligence of us and are not physical injury, a limitation of liability per person and travel of € 4.090, - agreed. If the travel price is over € 1.200, - this liability is limited to twice the travel price. We recommend that you cover such risks through, for example, travel reimbursement insurance arranged by us.
5.4 According to §651 j BGB, AGT Busvermietung und Touristik GmbH is not liable for damage caused by force majeure (terrorism, earthquakes, storms, etc.), strikes that are outside the organizers' or outside of the service, or traffic-obstructing impairments.

6. Contract obligations and instructions

6.1 If the journey is not provided by contract, you only have the statutory warranty rights of remedy, reduction of the travel price, termination of the contract and compensation, if you did not culpably fail to notify us of a defect during the trip.
6.2 In the event of a defect, you can only remedy this yourself or, in the event of a significant defect, terminate the journey if you grant us a reasonable period for remedial action. A deadline is not required if the remedy is impossible, denied by us or can not be made available in a reasonable time.
6.3 A notification of defects receives our consistently accessible office team, corresponding emergency numbers you receive before departure. You will then receive an acknowledgment of receipt via the defect notification in written form by e-mail or SMS. An ad without notice by us is not enough.
6.4 According to the law, you have warranty claims within one month after the contractual end of the trip at AGT Busv's headquarters. & Touristik GmbH, Hammerbrookstraße 94, 20097 Hamburg. Registration of the claims with your local travel agent or agent is not sufficient. After the deadline, you can only assert claims if you can be proven to have been prevented from meeting the deadline through no fault of your own.
6.5 For all disputes, the registered office of the head office in Hamburg is agreed as the place of jurisdiction.
6.6 Claims from the travel contract can only be asserted by the traveler himself. An assignment of these claims is inadmissible.
6.7 Contractual claims shall become statute-barred one year after the contractually agreed end of the journey, but not before notification of a defect to the tour operator or in the case of intent. The statute of limitations is suspended as long as between us and your negotiations over the claim or the claim-substantiating circumstances are led. The inhibition ends when a part refuses to continue the negotiations. For claims from tort the statutory limitation periods apply.
6.8 All offers and the included prices are exclusive of road, toll and parking fees as well as any applicable overnight costs for the driver for multi-day trips, unless otherwise stated in the order confirmation.
6.9 Please be aware of the upper limit of one piece of carry-on luggage and one piece of hand luggage per person. Please note that more baggage is required before the start of the journey.
6.10 Only contractors are employed who have all the necessary concessions for the transport and use qualified personnel.

7. Passport, visa and health regulations

7.1 Please inform yourself about passport and visa requirements as well as about health formalities (vaccinations). If the execution of the trip for reasons that are due to improper travel documents, foiled or obstructed, we assume no liability.
7.2 A traveler who does not have complete and proper travel documents at the time of departure or during the journey can be excluded from the journey. Expenses will not be refunded.

Privacy Policy

8.1 Our complete privacy policy can be found on our homepage: Privacy Policy.
8.2 With the conclusion of the contract or booking, the booker agrees to the use of his data to process the booked bus ride. These include address and contact details for handling the transaction.
8.3 No personal data will be forwarded to external tourist service providers, bus companies or organizers.
8.4 If you have questions or want to exercise your rights (eg deletion of data) write to info@agtbusvermietung.de.

9. Newsletter

9.1 The newsletter will only be sent with the consent of the double opt-in procedure (registration confirmation).
9.2 You can unsubscribe at any time, the link can be found in each newsletter at the bottom or write to

transport arrangements

Read here about our transport arrangements

AGT Busvermietung & Touristik GmbH
Hammerbrook street 94
20097 Hamburg
Registry Court: District Court Hamburg
Registration number: HRB 90912