Terms and Conditions (GTC)

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Stand: 23. Mai 2018

Dear customer,

We ask for your understanding that we present our general terms and conditions, which are part of our mutual contractual relationship and in the sense of mutual openness necessary.

1. Booking (package tours / transfers)

The booking is also carried out by the booker for all travel participants included in the booking, for whose contractual obligations the booker is responsible as well as for his own obligations. The minimum age for participating in package holidays is 16 years without the assistance of a parent or guardian. For travel participants, the 18 at the beginning of the trip. Years of age have not yet completed and travel without adult accompaniment, a written consent of the parent or guardian is required. If the travel confirmation by the bus company differs from the content of your registration, we have a new offer which you can accept within the given deadline by express or conclusive statement (payment of the travel price), provided that the necessary capacities are free at the time of acceptance.

2. Payment of the travel price, responsibility of the customer

2.1 Immediately after conclusion of the contract, a deposit of 25% of the total price must be paid, the minimum amount of a down payment is 150 Euro incl. VAT. The balance is due 28 days before departure. The total price is the sum of the down payment and the balance.
2.2 For bookings under 8 weeks until the start of the journey, the total price 28 days before the start of the journey must be paid. For short-term bookings within 28 days, the total price is due immediately.
2.3 For payments by credit card, additional processing fees will be charged to the customer.
2.4 If you do not pay the travel price on time, dunning fees may be incurred at your expense. In case of non-payment of the travel price before departure despite reminder with deadline, the travel / transport contract will be canceled with costs.
2.5 Cleaning costs are included in the prices offered. Costs for cleaning excessively contaminated vehicles and repairing self-inflicted damage must be paid separately.

3. Travel cancellation, performance and price changes

3.1 If the journey in consequence - at the conclusion of the contract unforeseeable - force majeure considerably more difficult, endangered or impaired, both the booker as well as we can terminate the contract. The legal consequences arise from the law.
3.2 We are entitled to change the agreed content of the travel contract only for legally permissible reasons. Changes or deviations of individual travel services from the agreed content of the travel contract, which are necessary after conclusion of the contract and which are not brought about by us, are only permissible, as far as these changes and deviations are not significant and do not affect the overall layout of the booked travel.
3.3 We are obliged to notify the customer of a permitted travel cancellation or substantial change to a significant travel service immediately after becoming aware of this.
3.4 Price changes are possible after the conclusion of the travel contract in the event of an increase in the transport costs or the levies for certain services, such as port or flight charges to the extent that the increase in transport costs or taxes for certain services per capita or seat on the travel price, if there are more than 4 months between receipt of the travel confirmation / invoice and the agreed date of travel. If this is the case, the customer will be informed immediately, but no later than 21 days before departure. Price increases thereafter are not permitted. In the event of a price increase of more than 5% of the travel price or in the event of a significant change in a substantial travel service, the customer may withdraw from the contract. The customer is obliged to assert these rights to us immediately upon receipt of the change notification. For this purpose, the written form is recommended.

4. Resignation and transfer of customers

4.1 You can withdraw from the trip at any time prior to departure. The resignation should be made for reasons of proof in writing if possible
4.2 After booking, a maximum of one change to the booking (rebooking) can be made without a processing fee. Further changes are subject to a rebooking fee of € 28,00 per transaction.
4.3 In the case of withdrawal, we can demand a flat-rate compensation, which is calculated according to the following percentages of the travel price. You are free to prove that no or less damage has occurred.
The cancellation costs at a glance:

Time d. Booking until 29. Day 15%
from 28. to 15. Day before departure 50%
from 14. to 07. Day before departure 75%
from 06. Day before departure 90%
(individual agreements for large volume bookings possible)

5. liability

5.1 Our liability is governed by statutory regulations.
5.2 The contractual liability of us as a bus company for damages that are not personal injury, is limited to twice the travel price, as soon as a damage was neither intentional nor grossly negligent caused or solely based on the fact that for the resulting damage alone one of us employed service providers is responsible , Liability or exclusionary statutory provisions based on international conventions and which a service provider appointed by us may invoke are also in our favor.
5.3 For damage claims from tort, which are not based on intent or gross negligence of us and are not physical injury, a limitation of liability per person and travel of € 4.090, - agreed. If the travel price is over € 1.200, - this liability is limited to twice the travel price. We recommend that you cover such risks through, for example, travel reimbursement insurance arranged by us.
5.4 According to §651 j BGB, AGT Busvermietung und Touristik GmbH is not liable for damage caused by force majeure (terrorism, earthquakes, storms, etc.), strikes that are outside the organizers' or outside of the service, or traffic-obstructing impairments.

6. Contract obligations and instructions

6.1 If the journey is not provided by contract, you only have the statutory warranty rights of remedy, reduction of the travel price, termination of the contract and compensation, if you did not culpably fail to notify us of a defect during the trip.
6.2 In the event of a defect, you can only remedy this yourself or, in the event of a significant defect, terminate the journey if you grant us a reasonable period for remedial action. A deadline is not required if the remedy is impossible, denied by us or can not be made available in a reasonable time.
6.3 A notification of defects receives our consistently accessible office team, corresponding emergency numbers you receive before departure. You will then receive an acknowledgment of receipt via the defect notification in written form by e-mail or SMS. An ad without notice by us is not enough.
6.4 You have warranty claims under the law within one month after the contractual end of travel at the headquarters of AGT Busv. & Touristik GmbH, Schlossmühlendamm 1, 21073 Hamburg. Registration of the claims with your local travel agency or agent is not enough. After expiry of the period, you can only assert claims if you have demonstrably been prevented from observing the deadline through no fault of your own.
6.5 For all disputes, the registered office of the head office in Hamburg is agreed as the place of jurisdiction.
6.6 Claims from the travel contract can only be asserted by the traveler himself. An assignment of these claims is inadmissible.
6.7 Contractual claims shall become statute-barred one year after the contractually agreed end of the journey, but not before notification of a defect to the tour operator or in the case of intent. The statute of limitations is suspended as long as between us and your negotiations over the claim or the claim-substantiating circumstances are led. The inhibition ends when a part refuses to continue the negotiations. For claims from tort the statutory limitation periods apply.
6.8 All offers and the included prices are exclusive of road, toll and parking fees as well as any applicable overnight costs for the driver for multi-day trips, unless otherwise stated in the order confirmation.
6.9 Please be aware of the upper limit of one piece of carry-on luggage and one piece of hand luggage per person. Please note that more baggage is required before the start of the journey.
6.10 Only contractors are employed who have all the necessary concessions for the transport and use qualified personnel.

7. Passport, visa and health regulations

7.1 Please inform yourself about passport and visa requirements as well as about health formalities (vaccinations). If the execution of the trip for reasons that are due to improper travel documents, foiled or obstructed, we assume no liability.
7.2 A traveler who does not have complete and proper travel documents at the time of departure or during the journey can be excluded from the journey. Expenses will not be refunded.

Privacy Policy

8.1 Our complete privacy policy can be found on our homepage: Privacy Policy.
8.2 With the conclusion of the contract or booking, the booker agrees to the use of his data to process the booked bus ride. These include address and contact details for handling the transaction.
8.3 No personal data will be forwarded to external tourist service providers, bus companies or organizers.
8.4 If you have questions or want to exercise your rights (eg deletion of data) write to info@agtbusvermietung.de.

9. Newsletter

9.1 The newsletter will only be sent with the consent of the double opt-in procedure (registration confirmation).
9.2 You can unsubscribe at any time, the link can be found in each newsletter at the bottom or write to
feedback@agtbusvermietung.de.

transport arrangements

Read here about our transport arrangements

AGT Busvermietung & Touristik GmbH
Schloßmühlendamm 1
21073 Hamburg
Registry Court: District Court Hamburg
Registration number: HRB 90912